Your trust is the foundation of everything we build.
Welcome to Crownpoint Estates (“we”, “our”, or “us”) — Gurgaon’s trusted RERA-registered real estate consultancy. We are deeply committed to protecting the personal information you share with us when exploring your dream property.
This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and all applicable Indian regulations. By using our website crownpointestates.com or contacting us, you agree to the terms described below.
Effective Date: 1 June 2025 | Version 2.1 | Jurisdiction: India
We collect only what is necessary to help you find your ideal property and deliver an exceptional real estate experience. This includes:
| Category | What We Collect | When Collected |
|---|---|---|
| Identity | Full name, email address, phone number | Contact forms, enquiries, site visits |
| Property Preferences | Budget, location preference, property type (residential/commercial) | When you submit a requirement |
| Financial (General) | Broad budget range (no bank/card details collected) | Consultation or form submission |
| Technical | IP address, browser type, device type, pages visited | Automatically via cookies/analytics |
| Communication | WhatsApp/call records, email threads | When you contact our team |
Important: We never collect your Aadhaar number, PAN, or any financial account details via our website. Such information, if required during a transaction, is handled strictly offline and in compliance with applicable law.
Your data is used solely to provide you with superior real estate services. Specific uses include:
We will never sell, rent, or trade your personal information with third parties for their own marketing purposes.
We share your personal data only in the following limited and necessary circumstances:
We may share your data with verified developers, builders, or co-broking agents strictly to fulfil your property requirement. These partners are bound by confidentiality obligations.
If required by law, court order, or government authority under Indian law, we may disclose your information while notifying you wherever legally permissible.
Trusted technology vendors (e.g., hosting, CRM, analytics) may access data solely to deliver services on our behalf under strict data processing agreements.
In the unlikely event of a merger or acquisition, your data may be transferred. We will notify you beforehand and ensure continued protection.
All data is stored on secure servers within India, in compliance with the DPDP Act, 2023. We employ industry-standard measures including:
Retention: We retain your data for up to 3 years from the date of last interaction, or as long as required by applicable law (e.g., RERA mandated records). After this period, data is securely purged or anonymised.
Under the Digital Personal Data Protection Act, 2023, you have significant rights over your personal data. As a data principal, you can exercise the following:
Know what personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (subject to legal obligations)
Opt out of marketing communications at any time
Raise a complaint with our Grievance Officer
Approach the Data Protection Board of India if unresolved
To exercise any of these rights, email us at privacy@crownpointestates.com. We will respond within 30 days as required by law.
Our website uses cookies and similar tracking technologies to enhance your browsing experience and understand how visitors interact with our platform.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Core functionality (page navigation, security) | No — required for site operation |
| Analytics | Google Analytics — understanding page views & traffic (anonymised) | Yes — via browser settings |
| Marketing / Pixel | Meta/Facebook Pixel for ad retargeting | Yes — opt out via Meta settings |
| Preference | Remembering your property preferences | Yes — via browser settings |
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.
Our website may contain links to third-party platforms including developer websites, property portals (MagicBricks, 99acres, Housing.com), and social media pages. These external sites operate under their own privacy policies.
Crownpoint Estates is not responsible for the privacy practices or content of any external websites. We encourage you to review the privacy policies of any third-party site you visit.
Our services are intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals below 18 years of age.
As mandated under the DPDP Act, 2023, if we inadvertently receive data from a minor, we will promptly delete it upon becoming aware. Parents or guardians who believe their child has submitted information to us may contact our Grievance Officer for immediate deletion.
We may revise this Privacy Policy from time to time to reflect changes in law, our business practices, or technology. Any material changes will be communicated via:
Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.
We are committed to addressing your privacy concerns promptly and transparently. If you have questions about this policy or wish to exercise your data rights under the DPDP Act, 2023, our dedicated Grievance Officer is here to assist you within 30 days of receiving your complaint.